OUR NAVIGATORS

Our Navigators help hundreds of Pasifika families with health, finance, education and cultural goals.

We support families to support their children for success in education and in life. We start with peoples’ strengths and build on those to create a successful life for the whole family.

We support Pacific values of community, culture, language, spirituality, generosity and service. Our services are offered in the spirit of Pacific partnership.

What sets us apart is our holistic approach—we look at the whole picture, understanding that each family has unique needs. Everything we do is aimed at empowering Pacific families, ensuring they have the resources and support to build a better future together.

Our Navigator services are informed by several key Pacific frameworks: 

  • Talanoa Methodology is at the heart of our engagement. Navigators create safe, non-judgmental spaces for genuine conversation, allowing whānau to be heard, understood and empowered. Talanoa is more than talk—it is healing, relational and transformative. 

  • Tongan Engagement Framework guides how Navigators approach whānau with faka’apa’apa (respect), tauhi vā (nurturing sacred relationships), and anga fakatokilalo (humility). This framework ensures cultural safety and trust, especially when entering spaces of sacred family dynamics. 

  • Fonofale Model supports a holistic, family-centred view of wellbeing. Navigators respond not just to visible needs but to the interconnected layers of cultural, mental, spiritual and physical wellbeing, including housing, education, faith and identity. 

  • Tivaevae Framework highlights our collaborative and intergenerational approach. Like each patch sewn into a tivaevae, every whānau member contributes, and our Navigators ensure services are not delivered to but created with the community. 

  • Teu le Vā is the golden thread of our practice. We honour the —the sacred space between people—by prioritising respectful, reciprocal and relational approaches to change. 

Our culturally grounded Navigators are frontline responders. They are from the communities they serve, enabling deep trust and immediate responsiveness to issues such as housing, mental health, family violence and financial hardship.

Our Navigators

The Piri'anga Alofa Navigation Service empowers families to define their aspirations and build the skills and confidence needed to achieve their goals.

Our Navigators walk alongside families, helping them identify their strengths, overcome challenges, and connect with the right support services.

We work in partnership with each family, respecting their unique journey and tailoring our support to align with their goals. Whether it's setting aspirations, planning next steps, or accessing essential services, our Navigators are here to help families achieve outcomes that matter to them.

We are dedicated to empowering Pasifika families to thrive—educationally, economically, emotionally, and culturally. Our support helps families succeed in school, improve health and wellbeing, gain financial independence, and contribute meaningfully to their communities.

We honour Pacific heritage, culture, and values in everything we do. By celebrating identity and strengthening intergenerational bonds, we foster understanding and belonging.

From financial support and debt management through our Le Fale team, to help with qualifications, driver licences, and pathways to home ownership—our services are designed to meet real needs in modern urban life.

We believe every family defines success in their own way. That’s why we start with where families are, build on their strengths, and walk with them toward a better future—always in the spirit of Pacific partnership.

Services Our Navigators Provide

  • We provide outreach for immunisation uptake, health promotion and COVID-19 recovery initiatives.

    Health services we offer:

    • We organise sports tournaments and events to promote health

    • We offer Wellbeing Programmes

  • We offer coaching services to our community to help them build their skills and confidence.

  • We offer online programmes for rangatahi, offering these online helps to eliminate barriers to learning.

  • We provide support services to families to ensure their needs are met.

    Food

    We are able to offer food support to individuals and families in need in our community.

    Transport Assistance

    We provide transport services for families to remove barriers in attending important services such as appointments, school, kindergarten visits and more.

    Hair Angels

    Supporting families with head lice treatment and education, ensuring children can return to school with confidence.

    Essential Support Packages

    Weekly food parcels, seasonal winter packs and Christmas packages delivered directly to whānau in need. 

    We also offer utilities and housing support to families

  • We offer workforce development workshops to help prepare people for work as well as guiding them through the process.

    We also have Le Fale, our Jobs and Skills Hub where you can gain further employment support. 

    Through these services we have been achieving strong employment outcomes, supported by pathway tracking and PSG (Programme Support Group) data. 

  • We offer translation services to remove language and communication barriers.

  • Referrals to agencies and services

    We can refer individuals and families to other agencies and services to help fulfil their needs holistically.

    Community Wellbeing and Health Events

    We organise community wellbeing and health events, you can learn more about previous events on our news page, as well as our funding insights page.

    Give away Day

    We hold Give away Days where you are able to come along and get things you need for no cost. Items at these events can include clothing, furniture items and more.

    Community Connections

    We can get you involved in your community to meet others and make important connections.

    Social Media

    We can help with promotion through the use of social media.

    Holiday Programmes

    O A’u O le Samoa – Adult and youth programmes designed to strengthen connections to Samoan culture, language, identity and community. 

    Education Support

    We can help provide assistance with education.

    Cultural Workshops

    We can help people to reconnect with their roots and with their community through engaging cultural workshops. We offerf capacity-building sessions for health and social service providers, helping them better understand and engage with Pacific communities. 

    AI Digital Creative Arts

    Innovative workshops that teach Pacific youth and adults to express themselves through digital art and technology. 

  • We have Pacific Representitives who can guide you with Oranga Tamariki Care, and we have a protectional panel to help ensure you are taken care of.

  • We have financial assistance services to help you better understand your financial situation and capability going forward, we can help you with budgeting and making your situation work best for you.

    Working towards BIG financial goals?

    We are supporting Pacific families on the pathway to home ownership—working with over 300 families to date. This includes the 300 Pacific Family Homes Project in Porirua East, delivered in collaboration with the Central Pacific Collective.

  • There are two sections within our Housing Support, one is to support people in emergency situations, and gaining accommodation for those without. The other section to assist people in working towards home ownership, home management and offering advocacy in housing services. We assist whānau in accessing sustainable and affordable housing pathways. 

  • We can provide advocacy in a range of ways, some of our advocacy services include assisting with the following:

    • Young Men’s Programmes

    • Pacific Rep for local children’s coordination panel

    • Anger Management and other Community Services

    • Family group conferences

    We provide Advocacy for families as well as our wider Pacific Community.

    We can also provide advice as well as advocacy.


COMMUNITY WORK

We support our wider community to grow and prosper— organising health events, cultural workshops to empower individuals to reconnect with their heritage and community, housing support, career expos, emergency responses such as during Covid-19, and so much more.

We aim to deepen and develop that support in the years ahead to build stronger and more resilient communities.

At the heart of our approach are Pacific values – respect, love, family, relationships, spirituality, belonging, reciprocity, inclusion, tautua (service), and leadership – which guide our engagement with families and communities.

Our ability to deliver in any situation has been proven time and time again. During the COVID-19 pandemic, we demonstrated how quickly, efficiently and safely our systems and teams could mobilise to meet community need—distributing essential support with speed and cultural sensitivity. This experience reinforced our agility, with teams able to pivot and respond to urgent or emerging situations without compromising on care or connection. 

Our flexible infrastructure, trusted relationships and values-driven workforce mean we are ready and capable to respond—whatever the situation calls for. 

Piri’anga Alofa Pacific and Community Services is deeply embedded in the communities we serve for the last 15 years and continually to do so. Our strong local presence is built on long-standing relationships, cultural integrity and active collaboration with both formal and informal networks. 

We have genuine and trusted people-to-people connections across our service areas, developed over years of walking alongside families, community leaders, churches, service providers and iwi. These connections are not transactional—they are built on (relational space), respect, reciprocity and shared aspirations

Standing Together Through Lockdown

During the COVID-19 lockdown, our Navigators were on the ground, walking alongside our Pacific communities when it mattered most. From delivering food boxes and heaters to checking in on families and offering a listening ear, they were a lifeline for those doing it tough. It wasn’t just about supplies—it was about connection, care, and showing up with heart.

COVID-19 left our community more vulnerable than before, and too more isolated. To be able to make sure their needs were still being addressed, and beyond that, that they still felt connected to their community during such an unsure and critical time was essential, and it is representative to the hands-on and thorough care we provide.

In our video you can hear about how one of the important steps we took for our community during lockdown was delivering food vouchers to families in need - between 80 and 100 vouchers a day to families.

We understand to support children, this means supporting the whole of families, this means when providing emergency services we go beyond the basic care of one, and provide depth of care to entirety of families.

During the COVID-19 pandemic, our Navigators played a critical frontline role across the Hutt Valley, Porirua and Wellington regions—particularly in high-need communities such as Taita and Naenae. 
We worked in close collaboration with Pacific and Māori Health Services (PHS), Family Start providers and local marae in the Hutt area to drive vaccination uptake, ensure food security and provide vital wellbeing support. 

To meet the growing demand for food assistance, especially for families isolating with COVID-19, we established the Voluntary Army (VA) across Wellington, the Hutt Valley and Porirua. This initiative mobilised over 180 volunteers who helped shop for essential items, deliver hygiene packs and conduct welfare checks to identify any further support needs. 

At the time, there were no Pacific-specific providers operating in these areas. However, through our strong and trusted community relationships, we were able to extend funding and services to Pacific families who might otherwise have missed out on critical support. 

We delivered COVID-19 support to over 5,300 families within the Wellington region.  

  • 60% of the families we assisted in the Hutt area were Pacific 

  • 30% of the families we assisted in the Porirua area were Pacific  

  • 20% of the families we assisted in other areas of Wellington were Pacific. 

We were the sole Pacific provider in the Kapiti, Horowhenua, and Otaki area during COVID-19.

  • We delivered 1,110 support packs where 80% of the recipients were Pacific.  

Health and Sporting Events

Another initiative we started as part of our COVID response was to create events that incorporated healthcare. We have organised volleyball tournaments that for one encourage health through engaging together in a fun sporting event, but additionally at these events we also had services for health check-ups and vaccinations.

What is so important about these events is for one the easy and fun community-based healthcare without any barriers, that too spreads awareness in the community, but additionally it is a well-rounded source of care. It connects people with one another and allows them to get involved and engaged in their own health as well as within their community. It is a holistic approach that has proved to be very rewarding.

We have delivered three consecutive years of our Vaxx2Volley events, these are a unique volleyball based outreach for Pacific men and youth, combining health clinics with sport. The focus of these is; immunisation, outreach, awareness surrounding health, as well as being a fun community event.

We have lead Pacific Health and Wellbeing service at the most recent Horowhenua Pasifika Festival.

We have also held U-Matter events, which focus on men’s health and autism. These are delivered through sports based initiatives such as volleyball, golf, flag, and rugby, these events offer free health checks, screenings and vaccinations. For these events your ability to participate is conditional on completing health services, with full team disqualifications if members skip screenings - this ensures community uptake, and we have found these to be very successful events.

O A’u le Samoa

We run a O A’u le Samoa Programme, this is a holiday programme that connects people with Samoan culture, where they can learn and gain insight.

This is a course that we’ve run in partnership with Excel Pacific and Epiphany Pacific Trust.

It is a beginner’s course for those seeking to gain a basic understanding of Fa’asamoa, it provides learners with relevant information about the values and practices of Samoan culture and language, and beyond that it gives an understanding of how these are able to be applied to the lifestyles of those born and/or raised outside of Samoa.

The course’s outline:

  • Ava Ceremony

  • Valaau i le Laulau

  • Explanation of Fa'asamoa

  • Faiga o le Umu

Culture is an integral part of all of our lives, it is our understandings of ourselves, where we come, who we are, and the values we live our lives by. It provides a sense of belonging and identity, which is so important especially for growing children. This course allows people, particularly young people to reconnect with this deeply important sense of self, and gives connection to our community, it provides one with greater meaning than themselves and teaches how they incorporate this new knowledge within their lives practically, with that in mind this short programme can be invaluable and life changing to the people who take it.

Give Away Day

We hold Give Away Days, these days are an opportunity for people to come in and get some of the things they have been living without free of charge, this includes things like furniture, children’s items, clothing and much more.

At our Give Away Days we have pre-loved goods up for grabs: clothes, shoes, toys, household items and much more. We also have health services available such as; All Life Immunisations (Boostrix included), Children Immunisations.

Y Men Programme

Initiated now a decade ago was our ‘Y Men’ programme. This was started as a push to get more young men working in Early Childhood Education, due to the at the time only 1.7% of teachers being male.

Figures from Ministry of Education show a wide gap between the number of male and female teachers in early childhood education in New Zealand - 321 out of 18,856 teachers, or 1.7 per cent, are male.

Having male role models and teachers is something that can be hugely important in a child’s life, children spend a great deal of their weeks in kindergarten and school, to only have female teachers means they are missing that important male influence.

From 2015 - 2016 we had 32 men placed in four groups over the year, each with a placement of six months in a kindergarten in the Wellington region so they could see if early childhood education was something they would want to pursue.

The men who were young men who were unemployed, this provided them not only work experience, but for some of these men they found their calling.

Going into the sector wasn't something Anaru Jones thought of until last summer, when his younger brother Motunga, 4, lost his hearing after a bout of meningitis.

He was given an allowance from Work and Income to go to Tui Park to help Motunga every day and although his brother was his focus, he soon discovered that early childhood teaching was for him.

“I love kids and my family and friends have always said I'm good with them,” he said.

“I was there [at Tui Park Kindergarten] to look after Motu, but whenever I'd turn up, I'd get hugs from all the other kids.”

“It was a nice feeling and the teachers there really encouraged me to put my name forward for the Y-men programme.”

Jones spends four days a week at Tui Park - where Motunga now vies for his big brother's attention - and one day a fortnight at Whanau Maanaki in Porirua, talking about his challenges and experiences, getting advice and studying for a national certificate in business.

The Education Ministry's acting deputy secretary for early learning and student achievement, Karl Le Quesne, commended the proactive approach of Piri’anga Alofa and said the teachers from the programme were valued in the communities where they taught. “The number of male teachers [in this industry] is increasing, but numbers remain low,” he said.

The senior teacher overseeing the Y-Men programme, Helen Smithies, said about a third of the 32 men were looking at further careers in early childhood teaching. “These young men are being given an opportunity,” she said. “We don't expect them to all become teachers, but the hope is they can fulfil potential we know they have, they are great in kindergartens because the kids, some of whom don't have father figures, adore them and they offer a different lens on teaching than women."

Get in touch

Email Us:

communitynavigators@wmkindergartens.org.nz

Unit F, 15 John Seddon Drive, Porirua

Follow us on Facebook and Instagram