Our Services

We are dedicated to supporting Pacific families through a range of services designed to make life easier and help communities thrive. We offer transport services, in-home care & employment support , helping families manage their daily lives with ease.

What sets us apart is our holistic approach—we look at the whole picture, understanding that each family has unique needs. Everything we do is aimed at empowering Pacific families, ensuring they have the resources and support to build a better future together.

Our Navigator services are informed by several key Pacific frameworks: 

  • Talanoa Methodology is at the heart of our engagement. Navigators create safe, non-judgmental spaces for genuine conversation, allowing whānau to be heard, understood and empowered. Talanoa is more than talk—it is healing, relational and transformative. 

  • Tongan Engagement Framework guides how Navigators approach whānau with faka’apa’apa (respect), tauhi vā (nurturing sacred relationships), and anga fakatokilalo (humility). This framework ensures cultural safety and trust, especially when entering spaces of sacred family dynamics. 

  • Fonofale Model supports a holistic, family-centred view of wellbeing. Navigators respond not just to visible needs but to the interconnected layers of cultural, mental, spiritual and physical wellbeing, including housing, education, faith and identity. 

  • Tivaevae Framework highlights our collaborative and intergenerational approach. Like each patch sewn into a tivaevae, every whānau member contributes, and our Navigators ensure services are not delivered to but created with the community. 

  • Teu le Vā is the golden thread of our practice. We honour the vā—the sacred space between people—by prioritising respectful, reciprocal and relational approaches to change. 

Our culturally grounded Navigators are frontline responders. They are from the communities they serve, enabling deep trust and immediate responsiveness to issues such as housing, mental health, family violence and financial hardship.

Our Navigators

The Piri'anga Alofa Navigation Service empowers families to define their aspirations and build the skills and confidence needed to achieve their goals.

Our Navigators walk alongside families, helping them identify their strengths, overcome challenges, and connect with the right support services.

We work in partnership with each family, respecting their unique journey and tailoring our support to align with their goals. Whether it's setting aspirations, planning next steps, or accessing essential services, our Navigators are here to help families achieve outcomes that matter to them.

We are dedicated to empowering Pasifika families to thrive—educationally, economically, emotionally, and culturally. Our support helps families succeed in school, improve health and wellbeing, gain financial independence, and contribute meaningfully to their communities.

We honour Pacific heritage, culture, and values in everything we do. By celebrating identity and strengthening intergenerational bonds, we foster understanding and belonging.

From financial support and debt management through our Le Fale team, to help with qualifications, driver licences, and pathways to home ownership—our services are designed to meet real needs in modern urban life.

We believe every family defines success in their own way. That’s why we start with where families are, build on their strengths, and walk with them toward a better future—always in the spirit of Pacific partnership.

Services Our Navigators Provide

  • We provide outreach for immunisation uptake, health promotion and COVID-19 recovery initiatives.

    Health services we offer:

    • We organise sports tournaments and events to promote health

    • We offer Wellbeing Programmes

  • We offer coaching services to our community to help them build their skills and confidence.

  • We offer online programmes for rangatahi, offering these online helps to eliminate barriers to learning.

  • We provide support services to families to ensure their needs are met.

    Food

    We are able to offer food support to individuals and families in need in our community.

    Transport Assistance

    We provide transport services for families to remove barriers in attending important services such as appointments, school, kindergarten visits and more.

    Hair Angels

    Supporting families with head lice treatment and education, ensuring children can return to school with confidence.

    Essential Support Packages

    Weekly food parcels, seasonal winter packs and Christmas packages delivered directly to whānau in need. 

    We also offer utilities and housing support to families

  • We offer workforce development workshops to help prepare people for work as well as guiding them through the process.

    We also have Le Fale, our Jobs and Skills Hub where you can gain further employment support. 

    Through these services we have been achieving strong employment outcomes, supported by pathway tracking and PSG (Programme Support Group) data. 

  • We offer translation services to remove language and communication barriers.

  • Referrals to agencies and services

    We can refer individuals and families to other agencies and services to help fulfil their needs holistically.

    Community Wellbeing and Health Events

    We organise community wellbeing and health events, you can learn more about previous events on our news page, as well as our funding insights page.

    Give away Day

    We hold Give away Days where you are able to come along and get things you need for no cost. Items at these events can include clothing, furniture items and more.

    Community Connections

    We can get you involved in your community to meet others and make important connections.

    Social Media

    We can help with promotion through the use of social media.

    Holiday Programmes

    O A’u O le Samoa – Adult and youth programmes designed to strengthen connections to Samoan culture, language, identity and community. 

    Education Support

    We can help provide assistance with education.

    Cultural Workshops

    We can help people to reconnect with their roots and with their community through engaging cultural workshops. We offerf capacity-building sessions for health and social service providers, helping them better understand and engage with Pacific communities. 

    AI Digital Creative Arts

    Innovative workshops that teach Pacific youth and adults to express themselves through digital art and technology. 

  • We have Pacific Representitives who can guide you with Oranga Tamariki Care, and we have a protectional panel to help ensure you are taken care of.

  • We have financial assistance services to help you better understand your financial situation and capability going forward, we can help you with budgeting and making your situation work best for you.

    Working towards BIG financial goals?

    We are supporting Pacific families on the pathway to home ownership—working with over 300 families to date. This includes the 300 Pacific Family Homes Project in Porirua East, delivered in collaboration with the Central Pacific Collective.

  • There are two sections within our Housing Support, one is to support people in emergency situations, and gaining accommodation for those without. The other section to assist people in working towards home ownership, home management and offering advocacy in housing services. We assist whānau in accessing sustainable and affordable housing pathways. 

  • We can provide advocacy in a range of ways, some of our advocacy services include assisting with the following:

    • Young Men’s Programmes

    • Pacific Rep for local children’s coordination panel

    • Anger Management and other Community Services

    • Family group conferences

    We provide Advocacy for families as well as our wider Pacific Community.

    We can also provide advice as well as advocacy.

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